Case Studies
Pro-Inspector
AUCHAN CASE STUDY
Introduction
The client is a billion-dollar enterprise from the retail sector and a multinational corporation with branches in more than 15 countries. They own 639 hypermarkets and around 2900 supermarkets across the globe. With the presence in more than 15 countries, they have an employee count of more than 338,000 as of 2017.
Challenges Faced
As a retailer, it is essential for the client to do periodic inspections and audits in terms of store compliance and operations. The client performed these inspections completely using pen and paper and the reports had to be generated for the executed inspections where in the inspectors or auditors will do the administrative tasks by re-typing all the information in a PPT or their report format and send them to the respective individuals which was very a laborious and time-consuming process.
- Not having a system in place for taking photographs during the inspections was getting quite infuriating. With there being no form of evidence available for complaints whatsoever, the company’s ability to make decisions was being hindered.
- Auditors or inspectors took way too long to make reports of their audits and inspections. This inefficient activity would consume a lot of time as it was a recurring activity.
- The company did not have much information on the initiations or approvals of audits and inspections. There was no way to retrieve that information as well.
- Anything in client’s supermarkets or hypermarkets that was against their compliance policy needed to be managed well and resolved quickly. These issues weren’t being closed on time.
- Whenever a task would be identified by an inspector or auditor, it would not be delegated immediately to the respective staff in-charge. The process would wait for a report to be generated, approvals to come before they would be delegated.
- The whole point of initiating store audits or inspections is to collect information on the brand’s performance in terms of its compliance, customer satisfaction, image, etc. The data received by client wasn’t being managed properly and most of it was being lost.
Solutions Provided
By seeing the above pain areas, SHLOKLABS approached the client and promised to automate the complete life cycle with customizable work flow as SHLOKLABS has a vast experience in providing the digital transformation solutions and for client, the solution came in the form of the Pro-Inspector suite.
- Pro-Inspector is a digital transformation suite that digitizes end to end life cycle of inspections, audits and field services. The solution was provided to client in the methodology which gave them 100% compliance. Solution was implemented for them in the form of 3 components namely - Back-Office, Front-Office & the Customer-Portal.
- With the Back-office component, the client stakeholders could manage all the admin features like configuration management, master data, checklist management, access level management, document management, and global dashboard, etc.
- The Front-Office platform was used by client’s auditors & inspectors to perform the inspections & audits that had been scheduled by the head-office. Unlike the manual process, all the checklists were digitally configured and the photographs could be taken against the non-conformance from the same device.
- At the end of each inspection, a report is generated instantly and can be sent to the respective individuals from the device itself. All the data gathered from the mobile devices would sync with Back-Office and the results can be seen in real time. It worked offline as well.
- All the technicians, vendors or the internal resources of the client could update the operational data using this portal and the tasks could be managed using this portal itself.
Advantages of the Mobile Audit Software solution provided
Pro-Inspector is a digital platform for inspections and audits. The tool simplifies the auditing process by making it easy for anyone to effectively manage safety and quality standards from a mobile device. Front line workers are empowered to report issues quickly to prevent incidents due to inefficiency and limited visibility. Industries wanting to effectively boost productivity and visibility through digitization have had a lot of impact on Pro-Inspector’s growth.
To gain clarity and information about solutions we offer a demo on your request. Our team will only be happy to contact you and discuss about your requirements in a short time.
Know more about Pro-Inspector’s applications and modules by going through our website (https://pro-inspector.net/).
